Frequently Asked Questions

Start With Confidence

Below, you’ll find answers to some of the most common questions about our services, session logistics, fees, and how therapy can support your mental wellness. Whether you’re exploring therapy for anxiety, trauma, or relationships, this guide is designed to help you move forward with confidence.

Why Our Approach is Different

At Lifetouch Counseling, we believe therapy is more than just talking — it’s about feeling seen, heard, and supported with practical strategies and deep emotional insight. Our compassionate team creates a safe, affirming space where real change begins.

Sheila Porter, MA, NCC, LPC, is a licensed professional counselor and founder of Lifetouch Counseling. I have over a decade of experience helping clients in Castle Rock navigate anxiety, trauma, and relationship challenges through compassionate, evidence-based care.

Where is Lifetouch Counseling located?

Our office is at 2 Oakwood Park Plaza, Suite 103, Castle Rock, CO. We are located behind building #2 of the office park—look for the door at the back, near the cement stairs. View Map

What are your office hours and availability?

We are open Monday through Friday, 9:00 AM to 6:00 PM. Evening appointments are available upon request. Contact us to check current availability.

How long are therapy sessions?

• Standard sessions are 50 minutes (known as a “clinical hour”)
• Extended sessions: 75 or 90 minutes, often used for couples counseling or specialty services like EMDR and Brainspotting
  

What are your session fees?

Our therapy rates are based on session length and type:

• Individual Therapy: $155 per 50-minute session
• Couples Therapy: $170 per 50-minute session
• Extended Couples/Family Therapy:
• 75 minutes: $232.50
• 90 minutes: $306
• EMDR or Brainspotting: Typically 75–90 minutes (fee varies accordingly)

Do you accept insurance?

We are an out-of-network provider. While we do not bill insurance directly, we accept HSA and FSA cards and can provide superbills for out-of-network reimbursement. This model allows us to provide more personalized care without insurance limitations.

How do I schedule an appointment?

Call us at 303-900-8252 or email info@lifetouchcounseling.com. We’ll guide you through our intake process and match you with a therapist based on your needs.

What is your cancellation policy?

24-hour notice of cancellation is required. If you cancel with less than 24-hours before your scheduled appointment, the full session rate will be charged.

How long will I need therapy?

There’s no one-size-fits-all answer. Some clients see improvements within weeks, while others continue longer for deeper growth. We’ll collaborate with you to set goals and revisit progress along the way.

Who is the right therapist for me?

Your best-fit therapist depends on your goals and preferences. At Lifetouch, our licensed professionals specialize in areas like anxiety, trauma, relationships, and personal development. We’ll help you find the right match during your initial consultation.

What’s the difference between therapy and counseling?

While often used interchangeably:

• Counseling tends to focus on specific issues and short-term goals 
• Therapy (or psychotherapy) explores patterns and deeper emotional concerns for long-term growth 

Both are effective depending on your needs.

Do I need therapy?

If you’re asking, it’s worth exploring. Therapy supports mental clarity, emotional resilience, and healthier relationships. You don’t need a crisis to benefit—many seek help for stress, life transitions, or personal insight.

When should I consider starting therapy?

You might benefit from therapy if you’re experiencing:

• Persistent stress or anxiety 
• Relationship challenges 
• Grief or unresolved trauma 
• Feeling overwhelmed or stuck 

Therapy is a proactive step toward healing and clarity.

Is counseling effective for anxiety?

Absolutely. We use evidence-based methods tailored to your needs. These may include:

• CBT (Cognitive Behavioral Therapy) – to help reframe unhelpful thought patterns 
• EMDR (Eye Movement Desensitization and Reprocessing) – particularly effective for trauma and anxiety 
• Brainspotting – a cutting-edge approach that uses visual and body-based cues to access and heal deep emotional pain
• IFS (Internal Family Systems) – IFS is a way of framing our internal experience to differentiate between “parts” of us and how they affect our responses and our engagement with the world. 

Learn more about EMDR therapy and PTSD/trauma treatment.

How do I choose the right therapist?

Consider:

• Areas of specialization (anxiety, trauma, relationships, etc.) 
• Therapeutic style (insight-oriented, directive, warm, etc.) 
• Connection during your first session 

We offer a supportive intake process to help you find a therapist who aligns with your needs and personality.

Is therapy confidential?

Yes. Everything discussed in therapy is strictly confidential, within the limits of the law. We’re committed to protecting your privacy and creating a safe, judgment-free environment.

Can I switch therapists if it’s not a good fit?

Absolutely. It’s important to feel comfortable with your therapist. If at any point you feel another provider might be a better fit, we’re here to support a smooth transition.